Updates and notifications

OpenAtlas emails service notices to the people who run integrations against Vantage: engineers, integration owners, and whoever is on call. Notices come from notifications@mail.open-atlas.com, so add that address to your allow-list.

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Incidents and outagesThe API or app is degraded or unavailable, with updates until it is resolved.Scheduled maintenancePlanned work that may interrupt or slow the service, announced ahead of the window.API versions and deprecationsNew API versions, breaking changes, deprecated fields or endpoints, and sunset dates.Product and documentation updatesNew analyses, app features, data sources, and changes to these guides.

We email a confirmation link first. Every notice has an unsubscribe link.

Good to know

• Confirming. After you subscribe we send one confirmation email. Nothing else is sent until you click the link in it.
• Unsubscribing. Every notice has links at the bottom to stop that topic or to unsubscribe from everything. It takes one click and you do not need to contact us.
• Replies. Replying to a notice reaches our engineering inbox at tech@open-atlas.com.
• Technical contacts. OpenAtlas can register technical contacts for a customer account. They always receive incident, maintenance, and API notices and cannot unsubscribe from those while they remain a contact. To add, change or remove one, email tech@open-atlas.com.
• Your address. It is stored in the EU, used only to send the topics you chose, and never sold or used for sales outreach.